One Call. One Company. 24/7 Emergency Service.
A Family-Owned Legacy Serving Austin and Beyond Since 1972
At Fox Service Company, we've been a trusted partner in home comfort and efficiency for generations. Founded in 1972, we're a family-owned and operated business with a deep-seated commitment to serving the Austin community and surrounding areas. We proudly offer a comprehensive range of heating, air conditioning, electrical, and plumbing services to homeowners and businesses alike.
Our Expertise
Our skilled technicians are licensed and insured, and have years of experience in:
- Heating: Repair, installation, and replacement of furnaces, heat pumps, and boilers
- Air Conditioning: Installation, maintenance, and repair of central AC systems, heat pumps, and mini-splits
- Electrical: Installation, repair, and maintenance of all your electrical needs, including lighting, outlets, circuits, and generators
- Plumbing: Repair, installation, and maintenance of all your water and drainage systems, including water heaters, faucets, and sewer lines
Customer-Focused Service
We believe in building lasting relationships with our clients. Our focus is always on providing:
- Personalized Attention: We take the time to understand your unique needs and concerns.
- Exceptional Communication: We provide clear and concise updates throughout the process.
- Quality Workmanship: We use only the highest quality materials and workmanship on every job.
- Guaranteed Satisfaction: Our 100% customer satisfaction guarantee ensures your complete satisfaction.
Going Beyond Expectations
Beyond just fixing what's broken, we also offer:
- Preventative Care Plans: Stay ahead of costly repairs with our affordable maintenance plans.
- Energy Efficiency Audits: Reduce your energy bills and improve your home's performance.
- Smart Home Solutions: Control your home's comfort and efficiency from your smartphone.
Contact Us Today
For over 50 years, Fox Service Company has been the trusted name in home comfort and convenience in Austin and beyond. Contact us today to schedule an appointment and experience the difference!
Scheduling Issues and No-Shows
Several reviewers experienced issues with scheduling and no-shows from Fox Service Company. Nikki N. had a laundry room flooding issue and was told they would not be coming to fix it, despite having scheduled an appointment. Elena C. had a broken water line and was told a technician would contact her, but no one showed up or called. Paige J. scheduled a service but received no call, no show, and no email on the scheduled day.
Poor Customer Service
Reviewers also experienced poor customer service from Fox Service Company. Sean Harkin was told they would call 30 minutes prior to showing up, but the technician showed up without calling and then left without completing the job. Morgan T. was not satisfied with the service call and felt that the company was overpriced compared to similar services.
Equipment Installation Issues
Tristan C. had a serious issue with Fox Service Company, where two of the new HVAC systems installed by the company had gas leaks, one of which had been leaking for over a week. This put his family in a dangerous situation.
Mixed Reviews on Technician Quality
While some reviewers had positive experiences with the technicians, such as Chris LaPlante, who found the technician to be punctual, knowledgeable, thorough, and polite, others had negative experiences. Jennifer J. felt that the technician was not thorough and tried to sell her a new unit unnecessarily. David G. had a mixed experience, where the technician correctly diagnosed the issue but did not have the necessary parts and had to improvise.
Positive Experiences
A few reviewers had positive experiences with Fox Service Company. Marsha Swartz found the technicians to be prompt, efficient, and clean. Gary Frischen was satisfied with the installation of his generator and found the technicians to be outstanding. Michael Gomez had a good experience with the company, who replaced his AC unit quickly and at a fair price.
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