A Trusted Provider of Quality HVAC, Electrical, Plumbing & Appliance Services in Arkansas
Advantage Service Company has proudly served the homes and businesses of Central Arkansas since 1979. Family-owned and operated, we prioritize exceptional customer service, reliable repairs, and affordable solutions for all your heating, air conditioning, plumbing, and electrical needs.
Heating & Cooling
- Comprehensive maintenance, repair, and installation of all major heating and cooling systems
- Expertise in heat pumps, central air conditioning, thermostats, and ductwork
- Free estimates and flexible financing options available
Electrical
- Comprehensive electrical repairs and installations, including lighting, outlets, circuits, generators, and more
- 24/7 emergency services available for your peace of mind
Plumbing
- Professional plumbing solutions for leaks, repairs, installations, and water heater services
- Experienced plumbers certified in leak detection, repair, and maintenance
Appliance Repair & Installation
- Reliable repair and maintenance of all major appliances, including refrigerators, ovens, washing machines, and dryers
- Installation of new appliances and equipment
Our Commitment
At Advantage Service Company, we are committed to:
- Professionalism: Our team of experienced technicians are certified and insured, providing you with peace of mind.
- Responsiveness: We understand the importance of prompt service, and offer flexible scheduling options to meet your needs.
- Transparency: We provide upfront pricing and detailed estimates before any work begins.
- Customer Satisfaction: Your satisfaction is our highest priority. We offer a 100% satisfaction guarantee on all our services.
Experience the Advantage Difference
Choose Advantage Service Company for:
- Personalized attention and understanding of your unique needs
- Comprehensive solutions for all your home and business comfort needs
- Competitive prices and flexible financing options
- Responsive customer service and reliable technicians
Mixed Reviews for Advantage
Positive Experiences
Some customers have had positive experiences with Advantage, praising the excellent work and knowledge of their technicians. One customer, Brenda H., commended Jerry, the tech who cleared her kitchen problem and anticipated a potential issue with the bathroom drain. Another customer, Mark B., has been pleased with the company's work and integrity over the years.
Negative Experiences
However, several customers have had negative experiences with Advantage, citing issues with overcharging, dishonesty, and poor customer service. Some customers felt taken advantage of, with one customer, Chick E., claiming that the company dismantled their AC unit to sell them a new one. Another customer, Harold W., felt overcharged for a simple fix, and Amy E. had a new unit installed that was not properly hooked up, causing water damage. Christy S. was overcharged for labor costs and never received a call back to resolve the issue.
Common Complaints
Some common complaints among dissatisfied customers include:
- Overcharging: Customers felt that they were overcharged for services, even for simple fixes.
- Dishonesty: Some customers felt that the company was dishonest, dismantling units to sell new ones or claiming that parts were not available.
- Poor Customer Service: Customers experienced poor communication, with some never receiving call backs to resolve issues.
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