Business Details
50 Years
experience
Emergency
services
Your Complete Home Care Solution Under One Roof
Founded in 1976, Michael & Son has grown from a small family business into a trusted home service provider serving Virginia, Maryland, North Carolina, and Washington, DC. Our commitment to integrity, customer-first service, and technical expertise has earned us over 10,000 verified reviews and a reputation for reliability. With 3,000+ 5-star reviews, we combine decades of hands-on experience with NATE-certified technicians to deliver solutions for HVAC, electrical, plumbing, restoration, and remodeling needs. Our team prioritizes transparency, offering flat-rate pricing, comprehensive warranties, and 24/7 emergency service with 500+ trucks on the road.We invest in ongoing training to maintain industry certifications and ensure every service call meets rigorous quality standards. Backed by a membership plan for proactive maintenance and financing options for major installations, we provide accessible, long-term home care solutions. Our leadership team, including President Basim M. Mansour, continues to uphold the values instilled by our founders: honesty, hard work, and unwavering dedication to customer satisfaction.
Services
HVAC Repair
Plumbing Services
Electrical Work
Water Damage Restoration
Home Remodeling
Generator Installation
Mold Remediation
Ductless AC Systems
Membership Plans
Emergency Services
Details
- Year established: 1976
Highlights and features
- We offer 24/7 emergency service with 500+ trucks available across our service areas.
- Our NATE-certified technicians complete 10,000+ service calls annually with 98% first-time resolution.
- We provide transparent pricing with no hidden fees or surprise charges.
- Our membership plan includes priority scheduling and exclusive savings on repairs.
- We guarantee workmanship with industry-leading warranties on parts and labor.
Associations and certifications
- North American Technician Excellence (NATE)
What people say
Knowledgeable technicians
Prompt emergency response
Clear pricing
Professional staff
Reliable warranties
Services
HVAC Repair
Our NATE-certified technicians provide fast, reliable repairs for all HVAC systems. We diagnose issues with central AC units, heat pumps, and furnaces, offering transparent pricing with no hidden fees. Emergency repairs are prioritized with same-day service available across our 4-state region.
Plumbing Services
From clogged drains to water heater replacements, our licensed plumbers handle residential plumbing needs. We offer 24/7 emergency service for leaks and pipe bursts, with financing options available for major projects like whole-home repiping or bathroom remodels.
Electrical Work
Our electricians perform panel upgrades, generator installations, and safety inspections. We handle both small repairs and large-scale rewiring projects, with certified technicians trained in the latest code requirements and safety protocols.
Water Damage Restoration
Our IICRC-certified restoration team responds within 2 hours for water emergencies. Using industrial extraction equipment and thermal imaging, we dry structures completely to prevent mold growth, with full insurance claim assistance available.
Home Remodeling
We manage full basement and bathroom remodels from design to completion. Our team coordinates permits and inspections, offering energy-efficient upgrades like tankless water heaters and smart thermostats during renovation projects.
People
Basim M. Mansour
President & Owner
Basim leads with 30+ years of home service experience, expanding the family business from 3 to 500+ trucks while maintaining core values of integrity and customer care.
Scott MacArthur
President & COO
Scott oversees daily operations, ensuring service quality and technician training meet company standards through regular performance audits and customer satisfaction tracking.
Elias Moussa
SVP Operations
Elias manages regional service delivery, implementing process improvements that reduced average repair times by 25% across our multi-state service area.
Eddie Smith
Regional Manager
Eddie supervises field teams in North Carolina, maintaining 98% on-time arrival rates through optimized dispatch systems and technician accountability programs.
Questions
What HVAC services do you offer?
We provide complete HVAC services including AC repair/installation, heat pump maintenance, furnace replacements, and ductless system installations with 24/7 emergency support.
Do you offer financing options?
Yes, we partner with lenders to offer 0% APR financing for qualified customers on major projects like HVAC replacements and home remodeling.
Are your technicians certified?
All HVAC technicians hold NATE certification, while plumbers and electricians maintain state licensing with annual continuing education requirements.
What areas do you service?
We serve Virginia, Maryland, North Carolina, and Washington, DC, with 500+ service trucks strategically located for rapid response.
How quickly can you respond to emergencies?
Our average emergency response time is 2 hours, with technicians available 24/7 for HVAC failures, plumbing bursts, and electrical emergencies.
Do you provide service warranties?
We offer industry-leading warranties including 10-year parts coverage on new HVAC systems and lifetime labor guarantees for select plumbing services.
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